At Nichelogix, we are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy outlines how we collect, use, store, and protect information when you interact with our website, services, and custom applications.
1. Information We Collect
1.1 Information You Provide Directly
When you contact us, request services, or engage with our applications, we may collect:
- Contact Information: Name, email address, phone number, company name, and mailing address
- Project Details: Information about your business needs, project requirements, and technical specifications
- Account Data: Username, password (encrypted), and profile information for applications we build
- Communication Records: Correspondence through email, contact forms, or support channels
1.2 Information Collected Automatically
When you visit our website or use our applications, we may automatically collect:
- Usage Data: Pages visited, features used, time spent, and interaction patterns
- Device Information: Browser type, operating system, device type, and screen resolution
- Technical Data: IP address, cookies, and similar tracking technologies
- Performance Data: Error logs, crash reports, and diagnostic information
1.3 Application-Specific Data
For custom applications we develop and deploy, data collection varies based on the application's purpose and functionality. Application-specific data may include:
- User-generated content and inputs
- Business data and records relevant to the application's function
- Integration data from connected third-party services
- Analytics and usage metrics specific to the application
2. How We Use Your Information
We use collected information for the following purposes:
2.1 Service Delivery and Communication
- Respond to inquiries and provide customer support
- Deliver, maintain, and improve our software solutions
- Communicate project updates, service changes, and important notices
- Authenticate users and prevent unauthorized access
2.2 Product Improvement and Development
- Analyze usage patterns to enhance user experience and application performance
- Identify bugs, technical issues, and opportunities for optimization
- Develop new features and functionality based on user behavior and feedback
- Conduct research and testing to improve our services
2.3 Marketing and Promotional Communications
- Inform you about new products, features, and services we believe may interest you
- Share updates about improvements to applications you currently use
- Send newsletters and promotional materials (with your consent and opt-out option)
- Gather feedback through surveys and user research initiatives
2.4 Legal and Security Purposes
- Comply with legal obligations and respond to lawful requests
- Protect against fraud, abuse, and security threats
- Enforce our terms of service and user agreements
- Resolve disputes and troubleshoot technical problems
3. Data Sharing and Disclosure
3.1 Our Commitment: We Do Not Sell Your Data
Nichelogix does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is valuable to us as a tool for improving our services and supporting your needs—not as a commodity to be monetized.
3.2 When We May Share Your Information
We may share your information in the following limited circumstances:
- Service Providers: We work with trusted third-party vendors who assist us in delivering our services (e.g., hosting providers, payment processors, email services). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- Business Partners: When we develop custom applications for or in partnership with other businesses, certain data may be shared with those business partners as necessary to deliver the application's functionality. In such cases, data sharing is governed by explicit agreements and the partner's own privacy policies.
- Legal Requirements: We may disclose information when required by law, such as in response to subpoenas, court orders, or regulatory requests, or to protect our rights, property, and safety or that of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.
3.3 Important Distinction: Client Applications
When Nichelogix develops and deploys custom applications on behalf of other businesses or organizations (our "clients"), the client owns the application and the data collected through it. In these scenarios:
- The client determines how user data is collected, used, and shared within their application
- The client's own privacy policy governs the handling of data within their application
- Nichelogix is not responsible for the client's data practices or privacy policies
- Users of client applications should review the client's privacy policy to understand how their data will be handled
If you are using an application built by Nichelogix for another organization, please consult that organization's privacy policy for information about data collection and usage practices. Nichelogix's role in such cases is limited to providing technical development and support services.
4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit (HTTPS/TLS) and at rest
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Restricted access to personal information on a need-to-know basis
- Employee training on data protection and privacy practices
While we strive to protect your data using best practices, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents and notifying affected users as required by law.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Retention periods vary based on the type of data and the context in which it was collected:
- Account Data: Retained for the duration of your active relationship with us, plus any legally required retention period
- Communication Records: Typically retained for 3-7 years for customer service and legal purposes
- Usage Data: Aggregated and anonymized data may be retained indefinitely for analytics and research
- Application-Specific Data: Retention policies vary by application and client requirements
When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request corrections to inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal and contractual obligations
- Opt-Out: Unsubscribe from marketing communications at any time via email links or by contacting us
- Data Portability: Request your data in a structured, commonly used format
- Objection: Object to certain processing activities, such as direct marketing
To exercise any of these rights, please contact us at info@nichelogix.com. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
Our website and applications may use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie settings through your browser preferences. Note that disabling cookies may limit certain functionality.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We are committed to addressing your inquiries and resolving any privacy concerns in a timely and transparent manner.
Last Updated: February 26, 2026